
NEW PATIENT
Welcome
New patients that schedule for an initial evaluation at Telemental will receive two emails.
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1) Email from Telemental including new patient intake forms that must be completed at least 24 hours prior to scheduled appointment.
2) Email from Headway "Team Headway" including billing and insurance information in addition to patient disclosure forms that must be completed 24 hours prior to scheduled appointment.
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*Please ensure all above information requested is completed prior to initial evaluation appointment, please check spam or junk mail, if you did not receive emails requesting above information please contact erinmiller@telementalathome.com*
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Telemental uses Headway for the management of patient billing, insurance, an administrative needs.
This is what can be expected from Headway
1) Invitation email to obtain patient insurance information, payment, and disclosure forms.
2) Ahead of each appointment, clients will receive appointment reminders and estimated cost.
3) Appointments will be charged to payment method on file, client will receive invoice ​to email linked.


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EmAIL FROM TELEMENTAL
This is a preview of an email you will receive from Telemental requesting new patient intake forms and health history completion prior to scheduled appointment.
EMAIL FROM HEADWAY
This is a preview of the email from Headway, requesting insurance and billing information and having certain disclosures signed that can be seen below.

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